Quick Care Online® Virtual Visits

Through Quick Care Online®, Akron Children's pediatric providers can diagnose, recommend treatment and prescribe medication, if medically necessary, for patients older than six months and under age 21 in Ohio at the time of the visit for many common illnesses, including:

• Allergies -  If your child has ear pain, please schedule an in-person appointment.
• Cold and Flu -  If your child has ear pain, please schedule an in-person appointment.
• Cough - If any breathing difficulty, wheezing, please schedule in-person appointment.
• Diarrhea
• Fever -  If your child has ear pain, 3 or more days of fever, please schedule an in-person appointment.
• Insect Bite - If any breathing difficulty, please schedule in-person appointment.
• Nausea
• Pink Eye - If your child is under the age of 2 or has ear pain, please schedule an in-person appointment.
• Rash
• Sinus - If your child has ear pain, please schedule an in-person appointment.
• Sore Throat - Strep diagnosis will require further testing.

If during your visit, the provider determines an in-person medical exam or emergency care is needed to treat your condition, they will refer you to the appropriate medical facility.

Quick Care Online® is available using any compatible mobile phone, tablet or computer with video capability. There are four ways to access Quick Care Online®:

• Through the free Akron Children’s Anywhere app for iOS or Android phones and devices.
• Through the free MyChart app for iOS and Android phones and devices.
• Online direct at https://mychart.akronchildrens.org/MyChart/anonymoustelehealth
• On our website at www.akronchildrens.org/quickcareonline

Quick Care Online® accepts most health insurance plans in Ohio with the option to submit your plan details. If you use your health insurance, you will not pay anything at the time of the visit, but you will be billed after the visit consistent with your benefit plan.

At the time a visit is requested, you can enter your medical insurance information or elect self-pay. If a Health Insurance option is selected, your insurance will be billed. Any copay will be due at the time of service.

Visit requests are typically answered in 30 minutes or less. After requesting a visit, you will be placed into the virtual waiting room until the next available provider answers. There is no time limit for a visit with a Quick Care Online® provider.

Your child must be present during the video visit. However, the level of child involvement will be at the discretion of the provider. In all cases, the provider will speak directly with the parent or guardian.

Patient should present for a telehealth appointment the same as for an in-person appointment. This includes:

• Dressing patient modestly
• Choosing a private and quiet place with plenty of light and limiting background noise
• Occupying younger kids with a small toy or book to help put them at ease
• If the appointment is for a minor, then an adult must also be present
• For the safety of all, please do not initiate your virtual visit when driving

Depending on the nature of the appointment, here are some things you may be asked to prepare for patient beforehand.

• List of current medications
• Medical history
• Symptoms, questions, concerns to discuss
• Pharmacy contact information
• Measurements like weight and temperature

Yes, all Quick Care Online® providers can prescribe short-term medication for a wide range of conditions when medically appropriate. Some diagnoses may require additional in-person testing. Our providers do not prescribe substances controlled by the DEA, drugs that are nontherapeutic and/or certain other drugs which may be harmful because of their potential abuse.

No. Quick Care Online® should be used when you need immediate care for minor health issues. It is an affordable, convenient, secure alternative for minor illnesses that don’t require higher levels of care such as urgent care and ER visits. Some diagnoses may require additional in-person testing.

Yes. If you have an Akron Children’s primary care provider, a summary of the visit will be included in your child’s medical record. You have access to your electronic medical record at any time by logging into your MyChart account. If the provider is not on Epic, a visit summary can be requested.

After requesting a visit, you will be placed into the virtual waiting room until the next available provider answers. A provider will be notified of your arrival and will connect to you in the order your visit was received. Wait times may vary during peak times.

What will happen if I request a Quick Care Online visit during off hours?

Who are the Quick Care Online medical providers?

Can I access Quick Care Online if I do not have a MyChart account?

How do I request a visit to talk to a provider?

If the Quick Care Online provider recommends that my child see his/her pediatrician or a specialist, do I still have to pay the visit fee?

If a diagnosis requires additional in-person testing, do I have to pay the visit fee?

Who can I contact if I experience a technical issue with Quick Care Online?